Relationships with stakeholders

Relationships with stakeholders

The Company identified internal and external stakeholders and analyzed their requirements and expectations. UCC LLP is working on building an effective dialogue with stakeholders and strives to take their interests into account when making decisions.

Stakeholder map

№	Stakeholder	Interaction issus	Methods of interaction
Internal stakeholders
1	Sole Participant	Ensuring the rights of the Sole Participant Fulfillment of decisions and expectations of the Sole Participant	Charter Financial and management reporting Annual report Meetings, sessions Internet resources Business correspondence
2	Supervisory Board	Determination of the Company’s priority directions and development strategy Control over the activities of the Executive Body	Charter Corporate Governance Code Regulations on the Supervisory Board Other IRD Financial and management reporting Annual Report Meetings, sessions Internet resources Business correspondence
3	Management Board	All issues not related to the competence of the SP and the SB	Charter IRD Financial and management reporting Annual Report Meetings, sessions Internet resources
4	Staff	Employment relations with the employer Performance of official duties for implementation of the tasks and functions of the Company	Labor Code of the Republic of Kazakhstan Internal meetings Trainings and seminars Corporate events Sessions, meetings of the Management Board
5	Subsidiary dependent organizations	Compliance with the interests of the Company as a participant	Charter IRD Meetings, sessions Internet resources Business correspondence
External stakeholders
6	Investors	Implementation of joint projects	Company Development Strategy IRD Internet resources Annual Report Financial statements Contracts, agreements, memoranda Sessions, meetings, conferences
7	Business partners, suppliers	Development of mutually beneficial cooperation	Company Development Strategy IRD Internet resources Contracts Sessions, meetings, conferences Procurement portal
8	Consumers of products	Customer satisfaction Quality of goods (services)	Company Development Strategy IRD
9	State bodies	Interaction on the Company’s activities within the competence of state bodies	Legislation of the Republic of Kazakhstan Participation in the activities of government working bodies Business correspondence
10	Competitors	Stimulating development benchmarking Cooperation to solve common industry tasks	Monitoring and analysis of the market based on statistical data and information from other open sources, including the reporting of competing companies Internet resources
11	Public organizations/population	support, loyalty, favorable attitude cooperation	Implementation of corporate social responsibility policies and programs Disclosure of financial and non-financial information and Reporting Meetings Internet resources
12	Mass media	Informing about the Company’s activities Transparency and disclosure of information	IRD Annual Report Internet resources

The presented Stakeholder Map was prepared by conducting a survey of the management, as well as representatives of departments that interact with the Company’s stakeholders.

Based on the expert assessment of the indices of influence and dependence of stakeholders on the Company’s activities received from key employees of the Company, a Matrix of influence and dependence of the Company’s stakeholders has been compiled, determining the position of importance of each stakeholder

The matrix of influence and dependence of stakeholders for 2021- 2022

Decryption:

1 – Sole Shareholder
2 – Supervising Board
3 – Management Board
4 – Staff
5 – Subsidiaries
6 – Investors

7 – Business partners/Suppliers
8 – Consumers of products
9 – State bodies
10 – Competitors
11 – Public organizations
12 – Media

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Relationships with stakeholders